Complaints
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At Gisborne Financial Services, we prioritize transparency and integrity in all our dealings. Our Complaints and Resolution Process outlines our commitment to providing clear and comprehensive advice tailored to your needs.
DownloadThis disclosure statement was prepared on 17th September 2024.
Gisborne Financial Services Limited holds a licence (FSP106840) issued by the Financial Markets Authority, authorising Gisborne Financial Services to provide financial advice. Our financial advisers are engaged directly by us to provide financial advice on our behalf.
If you have any concerns, issues, or a complaint about any part of our financial advice service, please contact us at:
We will acknowledge your concerns, issues, or complaint within 48 hours of receiving your email, letter, or phone call. We will carefully review your complaint, following our internal complaints process, and inform you of how we may resolve it. This may require us to request more information from you.
Our goal is to resolve complaints within 5, but no longer than 21, working days from the date of first contact. We will notify you if additional time is needed to consider your complaint.
If we cannot come to an agreement on how to resolve your complaint, you have the option to contact the Insurance and Financial Services Ombudsman (IFSO). The IFSO is an independent dispute resolution service, which is free of charge and will help investigate or resolve any disagreements that we are unable to resolve through our internal complaints process.
Access our detailed complaints handling process to understand your rights and options.
We're here to assist you with your concerns.