Gisborne Financial Services Statement of Services

Licence Status and Conditions

Gisborne Financial Services Ltd, FSP106840, trading as GFS Insurance & Mortgage, holds a financial advice provider's licence issued by the Financial Markets Authority.

Nature and Scope of Advice

Gisborne Financial Services provides advice to our clients on their home loans and personal risk insurance. Our financial advisers provide financial advice in relation to:

• Home Loans and review of existing lending facilities.
• Personal risk insurance, such as life, trauma, income protection, total permanent disability, and health insurance policies.

We access a wide range of home loan products and personal risk products from various insurance providers and lending institutes in the local market.

Fees, Expenses, or Other Amounts Payable

Gisborne Financial Services may charge you a fee for providing financial advice. If a fee will be charged, you will be advised at the time the financial advice is provided.

Conflicts of Interest and Commissions or Other Incentives

Gisborne Financial Services receives commissions from personal risk product providers when arranging insurance on your behalf. We also receive commissions for approved home loan applications through lending institutes. The amount of commission varies, calculated as a percentage of the insurance premium or loan amount.

Our financial advisers may also receive indirect benefits such as business lunches, event tickets, or promotional merchandise. We recognise that these commissions and incentives may create conflicts of interest. To manage these, our financial advisers follow an advice process based on your financial goals and undergo training on conflict management. We conduct compliance audits of our advisers and annually audit our conflict of interest framework.

We may choose to rebate all or some commissions and charge you a fee, depending on the service provided.

Complaints & Disputes Process

If you are not fully satisfied with the services provided by Gisborne Financial Services, please contact your financial adviser or Gisborne Financial Services directly. Our complaints officer will acknowledge your complaint in writing and aim to resolve it in a fair and timely manner. Please refer to our complaints section for more details on our complaints handling process.

Duties

We are committed to providing appropriate advice, built on our core pillars: Trust, Advice, Choice, and Value. We are bound by the duties under the Financial Markets Conduct Act 2013 and required to:

• Meet competence, knowledge, and skill standards as set by the Code of Professional Conduct for Financial Advice Services.
• Ensure you understand the nature and scope of our advice and any limitations.
• Prioritise your interests, ensuring our advice isn’t materially influenced by our own interests.
• Exercise care, diligence, and skill.
• Meet ethical behavior and client care standards as required by the Code of Conduct.
• Ensure the financial products we recommend comply with relevant laws.

You can access the Code of Professional Conduct for Financial Advice Services here.

Contact Information

Gisborne Financial Services FSP106840 holds a financial advice provider's licence issued by the Financial Markets Authority.

Phone: 06 8688313

Email: support@gisfin.co.nz

Address: 333 Childers Road, Gisborne